Return Warranty Policy

SUPER PEOPLE PHILIPPINES VENTURES CORPORATION's exchange policy is applied to allow customers to return purchased products and receive refunds or exchanges for other products. The exchange and return policy applied on our online shopping website is as follows: 

   

A – CASE FOR ACCEPTING RETRIEVAL EXCHANGE

• Customers change the demand for use and purchased products but do not like and are dissatisfied: You can return or exchange products when you do not like them within 10 days from the date of receipt. Products that want to exchange or return need to keep products intact, unopened, unused, used, packaging, products that are not deformed, scratched, stained, cracked. 

• Defective, defective product due to manufacturer's defect (different from manufacturer's declared quality standards) or defects during transport (deformed, scratched, stained, cracked etc.). 

• Product delivered incorrectly to order: Do you think that the product delivered to you is not correct for the order? Contact us as soon as possible, our customer care system will check the order. If your item is sent by mistake, in that case, we will replace the item you requested (when available). 

• The product is unsealed, delivered incorrectly in weight, information, and model compared to the order. 

• The product has expired before or on the date the product was delivered to the customer. 

• Please check the product before payment. If the product is damaged during shipping, please reject it and send it back to us. Also inform us immediately by hotline number for consultation in exchange for 0917-539-2023. 

  

B – CONDITIONS FOR RETRIEVAL

1. Request for return 

  • The product is intact, fully labeled, intact, sealed in accordance with the original specification (unless the product is defective or damaged during transport). 

  • The product is still full of the accompanying gift. 

  • The product has no dirt, no strange smell, no signs of use. 

2. Time of exchange 

  • Within 10 days from the date of receipt. 

  • Customers exchange and return by mail, SUPER PEOPLE PHILIPPINES VENTURES CORPORATION's customer care staff will receive and process immediately to create the most favorable conditions for you. 

3. Cost of exchange and return: 

  • For products exchanged due to SUPER PEOPLE PHILIPPINES VENTURES CORPORATION defects, customers will be free of charge for exchange and free delivery to the first delivery location. 

  • For return products returned by customers changing their needs, customers will have to pay shipping fees in accordance with SUPER PEOPLE PHILIPPINES VENTURES CORPORATION's delivery policy if they wish to be sent new goods to the requested address. 

  

C – REGULATIONS FOR CUSTOMERS

1. Refund principle 

  • The refund method is based on the payment method of the customer when purchasing. 

  • 100% refund if SUPER PEOPLE PHILIPPINES VENTURES CORPORATION does not deliver guaranteed quality according to product description. 

2. Refund method 

  • Refund through bank transfer. 

  • Refund through credit card acceptance bank. 

  • Cash refund. 

  • E-Wallet refund. 

3. Refund processing time 

  • Customers will receive a refund from 1-3 business days.