Complaint policy

Procedure for resolving customer complaints 

 

General principle

• Customers using LESEL products are guaranteed legal rights, as agreed in the contract and stipulated by law. 

• All customer questions and complaints related to the quality of the product are received and resolved quickly, in the spirit of marketing and goodwill. Maximum settlement time within 20 days. 

• Term of validity of complaints and complaints and complaints: 

 – No more than 90 days for product quality issues. 

 – No more than 30 days for business matters 

• Acceptance and settlement of customer complaints are recognized and responded in writing. To comply with the provisions of the current law. 

 

Resolution procedures and procedures

Step 1: Receiving reflections, complaints 

When questions arise, or complaints about the quality of the product, customers contact SUPER PEOPLE PHILIPPINES VENTURES CORPORATION in the following: 

– Call 0917-539-2023. 

– Email to: [email protected] 

– Please specify the content of reflections, complaints, and requests to be addressed in the email or application.to collect and provide materials and information related to the product and use of the product. 

Step 2: Solve 

– If the customer contacts to work directly, SUPER PEOPLE PHILIPPINES VENTURES CORPORATION will create a "Reception slip" - acknowledging the incident content, feedback and customer requirements. 

– Immediately after receiving or receiving an email and customer application, SUPER PEOPLE PHILIPPINES VENTURES CORPORATION will conduct verification and verification of the reflections. And within 48h SUPER PEOPLE PHILIPPINES VENTURES CORPORATION there will be a Response Letter (if corrected or needed to be exchanged, more information ...) and/or an Invitation to Customer – to work directly, settle complaints, reflections. 

– If the incident is complicated, involving many parties or requires time to verify, correct, etc., the time to resolve will be longer. But no more than 20 days.